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 Frequently Asked Questions
I've heard of Type II CARC, but what is Type III CARC?
Type III is Type II water-dispersible CARC with the polymeric beads in touch-up format. It exists as Type III because the applicator can actually change the performance qualities of the CARC material. As an example, the type of propellant used can adversely affect the material, as can the type of foam used in the roller. Many foams will “strain” out the high solids and affect the IR signature reduction properties. For this reason, products are tested and qualified before being approved for sale. In order to enhance performance even more, MILSPRAY’s products address other issues as well, such as creating the required chemical shear to adquately mix the components. We insert a miniature static mixer into the paint intake tube of the aerosol product to properly agitate component A and component B just before they are atomized.
I can't find an MSDS by the NSN - why is that?
MSDS, or the Material Safety Data Sheet, gives health and safety information regarding a specific paint material, regardless of application method. NSNs are assigned to a product in relation to the paint material AND application method - for example, 8010-01-546-7712 refers to MIL-DTL-64159 CARC material in Green 34094 in an aerosol applicator, while 8010-01-546-7585 refers to the same material but in a brush applicator. MSDSs only apply to the MIL-SPEC material, so they are listed by that number. This means that you do not need to refer back to an NSN in order to obtain an MSDS - simply look for the MIL-SPEC material and color and go from there. The same paint is used in our aerosol, brush, roller, quarts, and vacuum gun bottles - only the way you choose to apply it changes. Our MSDSs can be found HERE.
I can't find product instructions, where can I find them?
Currently, we have product instructions for all of our CARC Touch-Up products in each applicator organzied by Miliatry branch. We also have product instructions for our primers in each applicator. Our product instructions can be found HERE.
Do you have any other distributors?
No, MILSPRAY is the sole distributor of its products.
What is the normal shipping time for your products?
We are located in Lakewood, NJ, so this depends greatly on your location in comparison to us. The normal lead time for the items to leave our warehouse is around 7-10 business days (Monday-Friday).
Can you expedite shipment of your products? If so, how long would it take?
Yes, for an additional charge of $95, MILSPRAY is able to expedite your shipment. Again, we are located in Lakewood, NJ, so this depends greatly on your location in comparison to us. It will take between 3-4 business days (Monday-Friday) for the items to leave our warehouse if you choose to have your order expedited.
Can you overnight ship your touch-up paint products?
This depends on both the product in which you are ordering and also the quantity of your order. Aerosol products can NOT be shipped overnight. For more information on quantity limitations for overnight shipments, and or other products which may or may not be able to ship overnight, please call us at 732-886-2223.
How many ounces are in each touch-up kit?
There is 2.3 ounces of paint total in each of our touch-up kits. The breakdown is as follows:
Is there a minimum order requirement for your touch-up paint products?
Yes, the minimum order requirement is one (1) case.
Can you mix and match paint when ordering your touch-up paint products?
Yes, but only when you order an entire case. We can accommodate requests for custom cases (Ex: In a case of twelve (12), you may order six (6) of gray and six (6) of white.
Can I place an order with you online?
Unfortunately, MILSPRAY does not yet have the ability to let its customers order online. This is something that we are planning to do in the future.
What are your accepted payment methods?
We accept American Express, Visa and Master Card credit cards for payment of your order. We also allow you to pre-pay for your order with a check if necessary.
What is your return policy?
MILSPRAY accepts returns on standard colors and stock products within 30 days. All material must be unopened and in its original packaging. No partial returns for broken case quantities will be accepted. The customer will be responsible for all shipping costs and a 15% restocking fee. Special order or custom blended pant is non returnable and non refundable.
How much coverage do you get with one (1) gallon of your touch-up paint?
On average, one (1) gallon of paint can coat a HMMWV sized vehicle. Aerosol products may give you less coverage than this due to overspray. If you still have questions after reading this FAQ, please feel free to contact us! We are avaiable Monday - Friday from 8:00 AM - 5:00 PM EST time. Phone: 732-886-2223 |